Conflict to Collaboration: Managing Difficult Staff

(1 day)

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Summary

This course is designed for managers and team leaders facing challenges with difficult staff and conflict. It teaches strategies to understand different personality types and transform confrontations into collaborative opportunities. Through theory and role-playing exercises, participants will develop skills in conflict resolution, effective communication, and teamwork to foster a more harmonious workplace.

Content

• Understanding Time

• What is Time Management

• Managing your Mind and Body

• Goal Setting

• Organizing Your Day

• Delegating and Communication

• Meeting Management