Customer First Approach

(1 day)

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Summary

Designed for professionals, this course sharpens customer service skills to deliver exceptional client experiences. It covers a customer-first approach—including anticipating needs, effective communication, and problem-solving—and uses practical exercises to transform participants into customer advocates, fostering loyalty and satisfaction.

Content

• Understanding Customer Service

• Managing Customer Interactions

• Customer Engagement

• Moving Forward and Upward in Customer service